Yes. We offer free next working day delivery on all orders over £50. Orders under £50 are charged at £4.95 for next day delivery.

Orders placed before 1pm (Monday–Friday) are delivered the next working day. Orders placed after 1pm, on weekends, or bank holidays will be processed the next working day.

Yes. Once your order has been dispatched, you’ll receive a confirmation email with a tracking link so you can follow its journey.

Currently, we ship within the UK only. For international orders, please check your local smarTrike website.

Yes. All smarTrike products come with a 2-year warranty for added peace of mind. Fore more information head to our Returns & Warranty page

You can return your order within 30 days of delivery, provided the item is unused, in its original packaging, and includes all tags and accessories. Proof of purchase is required.

Simply contact us at help.uk@smartrike.com with your order details, and we’ll guide you through the process. Return shipping costs are the customer’s responsibility, and we recommend using a tracked service.

If your item arrives faulty, please contact us at help.uk@smartrike.com with your order number and photos of the issue. Our team will resolve this as quickly as possible.

Returns are processed within 7 working days of arrival. Refunds are then issued within 10 working days, with an additional 3–5 days for your bank to process the payment.

We don’t currently offer direct exchanges. If you’d like a different item, simply return your original purchase and place a new order.

We accept Visa, Mastercard, and American Express. You can also pay using Apple Pay, Google Pay, Shop Pay or PayPal.

Yes. Our website uses secure encryption technology to ensure your payment details are safe and protected.

You can find smarTrike products in selected stores. Use our store locator to find your nearest retailer.

Product availability can vary by retailer, so we recommend contacting the store in advance to check if they have the specific product you’re looking for.

Of course. Our team is always happy to help - just get in touch and we’ll guide you to the best option for your child’s age and needs.