Returns & warranty

Returns

🎁 Extended Christmas Returns

We’ve extended our returns period tomake gift-giving easier this Christmas.

Any orders placed between 2nd November and 23rd December will qualify for our extended returns window. Instead of the usual 30 days, you’ll have until Monday, 12th January to return eligible items.

Please note, our office will be closed from 24th December to 4th January, so any return requests made during this time will be processed once we reopen on 4th January.

Return period: 30 days from delivery.

We want you to be happy with your purchase, but we understand that sometimes things don’t work out. If you’re not completely satisfied, we’re here to help make it right.

Eligibility:

  • Item must be unused, in original packaging, with tags and all accessories.
  • Proof of purchase (receipt or order confirmation) is required.
  • Return shipping is at your own expense (we recommend a tracked service).
  • Please note that shipping costs are non-refundable and will not be included in your return.



How to return:

  1. Email help.uk@smartrike.com or use our Contact Us form with your name, order number, proof of purchase, and product name.
  2. We’ll provide instructions for sending your item back.
  3. Refunds are issued to the original payment method once the item is received and checked.

Processing times:

  • Returns take up to 7 business days to process after arrival.
  • Refunds are processed within 10 working days, plus 3–5 days for your bank to reflect it.

Items purchased elsewhere should be returned to the retailer directly.

Warranty

2-Year Limited Warranty – covers defects in material or workmanship from the date of purchase.

If your product is defective:

  • Email help.uk@smartrike.com with: order number, product name, purchase receipt, photo/video of the fault, and your contact info.
  • We may repair or replace the product at our discretion.

What’s not covered:

  • Misuse, neglect, accidents, alterations, normal wear and tear, or failure to follow instructions.

Replacement parts: Available for purchase after the warranty expires – contact us for details.